Automotive Services Management Add-On

Comprehensive solution for National Motors service operations

Automotive Services Management
  • Client: National Motors Group
  • Date: 2023
  • Sector: Automotive Retail & Service
  • Category: Dealer Management
  • Technologies: SAP B1, .NET, SQL Server, Service Layer
  • Tags: Automotive, DMS, Integration
Project Overview

Designed and implemented a comprehensive Automotive Dealer Management System integrated with SAP Business One, revolutionizing operations for National Motors' dealership network. This enterprise solution manages the complete lifecycle of vehicle sales, service, and parts inventory while providing real-time business insights. The solution leverages SAP B1's SDK components for deep integration, implementing sophisticated workflows for vehicle inventory management, service operations, and spare parts control. Key features include automated VIN tracking, service history management, and real-time parts inventory optimization. Advanced implementation includes integrated warranty management, predictive maintenance scheduling, and automated service billing. The system's modular architecture ensures scalability while maintaining high performance across multiple dealership locations.

Key Features
  • Vehicle Service Management
  • Parts Inventory Control
  • Service Scheduling System
  • Customer Service History
  • Warranty Management
  • Service Advisor Dashboard
  • Automated Billing System
Technical Implementation

The solution was built using SAP Business One SDK and .NET Core, featuring:

  • Custom UI forms for service operations
  • Real-time integration with SAP B1
  • Automated workflow processes
  • Advanced reporting capabilities
Results

The implementation resulted in:

  • 30% reduction in service processing time
  • Improved inventory accuracy by 40%
  • Enhanced customer satisfaction through faster service delivery
  • Better resource utilization and scheduling
Duration

7 months

Team Size

6 members

Role

Automotive Solutions Architect

Industry

Automotive

Technical Stack

SAP Business One 10.0 .NET 6.0 SQL Server 2019 Service Layer API DI API Crystal Reports

Key Achievements

  • Reduced vehicle delivery time by 40% through process automation
  • Improved spare parts inventory accuracy to 99.5%
  • Implemented real-time service bay management system
  • Developed comprehensive warranty tracking system

Project Metrics

  • Vehicles Managed 1000+
  • Monthly Services 800+
  • Parts Inventory 15,000+ SKUs

Core Features

  • Vehicle Inventory Management with VIN tracking
  • Service Center Operations Management
  • Spare Parts Inventory Control
  • Warranty Claims Processing
  • Customer Service History Tracking
  • Real-time Service Bay Monitoring

Business Impact

  • Enhanced customer satisfaction through faster service delivery
  • Optimized parts inventory reducing carrying costs by 25%
  • Improved service scheduling efficiency by 35%
  • Streamlined warranty claims processing reducing processing time by 60%
Automotive Services Project